It was Crystal Morrow's very first day on the job when she got a call about a man that was in diabetic shock. When Crystal answered the 911 call, she recognized her aunt's voice and was shocked to find out that the person in need was her own father.

When she found out what was happening, Crystal froze for a split-second.  But luckily she was taught how to handle calls from family members on her very first day of training. Crystal stayed calm, sent an ambulance, talked her aunt through it, and her dad made it.

Crystal says her supervisor, Danielle Harvey, deserves all the credit for doing such a good job training her.  And in fact, Danielle is currently one of the finalists for an annual award given to the best 911 operator in the country.